Orders are typically processed in 1-2 business days. All products are shipped from our North Carolina facilities.Shipping times will vary from 1 to 7 days depending upon where in the USA the order is being shipped.

After submitting your "ship to" address in the checkout shipping charges will be calculated. The shipping charges will vary dependent on the order and shipping destination.

Unfortunately, our manufacturing and distribution facilities are not set up for customer pick up.

We want you to be happy with your purchase. You can find our refund policy HERE.

Rough openings and overall size measurements have been provided in the product information for each window since it will vary depending upon whether it is a flush mount or J-Lap mount.

Flush-mount windows lay smooth with the exterior of the building. With flush-mount windows the building’s trim is installed on top of the window flange. On the J-Lap, or J-Channel mount, the glass protrudes slightly because there is a channel (flange) built onto the window to allow siding or trim board to slide into the channel.

Please watch THIS video which describes the difference.

All single hung windows open in 3 positions and come with a screen that helps keep debris and bugs from entering the building when window is open. Fixed windows do not open and do not have a screen.

All single hung windows open from the bottom and slide up.  They are designed to stay open in three (3) positions. The top sash of the window is fixed. 

Fixed windows like transom, gable, round, square, and sunburst do not open.

Single hung shed windows cannot be installed vertically since they have weep holes for drainage on the bottom sill.

We do not make custom shed windows; however, our large variety of types of shed windows and sizes may be suitable for your application.

If you are unsure of what size shed window to order, please contact our customer team for assistance.

We do not recommend removing the grids since they have been installed at the facility and may impact window performance and durability.